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Whether you're an end-user requiring quick problem resolution, or an IT professional looking for rapid engineer-to-engineer access, Beyond Encryption Technologies provides the support and data security expertise you need, when you need it. We retain a team of highly trained Support Specialists with a wealth of experience in Beyond Encryption solutions and technologies. Aided by a state-of-the-art case logging and tracking system, our Support Specialists can access a comprehensive solutions database in order to resolve technical support issues within impressive resolution time targets. BeyondEncryption Solutions Support includes the following benefits: • Support portal for customers with active maintenance agreement • Telephone support during extended local business hours • Monday through Friday, 3:00 am - 8:30 pm EST (US) • Monday through Friday from 8:00 am - 1:00 am GMT (Europe) • Unlimited technical support incidents • Online knowledge base and case submissions history • Four hour response time for critical issues during extended local business hours • Technical assistance from experienced support engineers • Release Manager email notifications of patch and minor releases for automatic download on a 24 x 7 basis |
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