Support and QA Engineer

This is an excellent opportunity to join our Product Development team as a Technical Support and QA Engineer, helping to ensure quality through the structured testing and support of our industry-leading products.

Support Role will be varied and will include the following:

• Providing local interface to customers with calls/emails
• Analyse and resolve customer incidents by means of knowledge databases and/ or verifying customizing entries or hardware parameters
• Interaction with other departments to facilitate resolution of incidents
• Provide consulting for customers
• Reporting complex/ undocumented errors to Developers
• Maintain Knowledge Database

QA Role will be varied and will include the following:

• Set up hardware and operating systems so that they are ready to perform tests in line with requirements explained by the Test Lead
• Execute written test cases on specific areas of software product functionality and analyse outcomes against expected results
• Enter product defects into the bug tracking system by recording the steps taken to exercise the functionality and the technical problem that occurred, so that tests can be easily replicated and results further analysed by the Test Lead
• Monitor outcomes of tests and raise issues and trends
• Provide Test Lead with information and suggestions to assist in the creation of Test schedules
• Ensure completion of objectives so that the test schedule is delivered on time
• Produce reports on the tests executed and your findings to aid in the tracking of overall progress within projects
• Explain test results to software developers, technical writers and other departments, seeking feedback in order to assist the Test Lead in deciding where to direct further test activity

The candidate will require the following skills:

• Familiarity with general IT concepts
• Familiarity with general business terms and processes
• Excellent English communication - writing and speaking skills
• 1-2 years experience in a customer interfacing role
• Previous experience in the IT industry would be an advantage

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